Shipping & Returns
📦 Shipping Policy
Welcome to Happy Tots Co! We know how important it is to get your little one's essentials safely and on time. Below, you'll find everything you need to know about how we process and ship your orders.
1. Order Processing Time
All orders are typically processed within 1 to 3 business days (Monday through Friday), excluding weekends and major holidays.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number.
2. Shipping Methods & Delivery Times
We partner with reliable global fulfillment networks (including Zendrop) to bring you safe, high-quality products directly from our trusted suppliers. Because our items are shipped from international warehouses, delivery times may vary.
Standard Insured Shipping:
Estimated Delivery Time: 8 to 15 business days (after processing).
Please note: Delivery times are estimates and cannot be 100% guaranteed, especially during peak holiday seasons, severe weather conditions, or customs clearance delays.
3. Shipping Costs
We offer Free Standard Shipping on all orders over $ 50!
For orders below the free shipping threshold, a flat shipping rate of $[Valor, ex: $4.99] will be applied at checkout.
4. Multiple Packages (Split Shipments)
To ensure your items arrive as quickly as possible, your order may sometimes be split into multiple packages depending on availability and warehouse location. If this happens, you will receive a separate tracking number for each package at no extra cost to you.
5. Customs, Duties, and Taxes
Customers are responsible for any applicable customs fees, duties, or import taxes levied by their local government.
In most cases, standard small-parcel shipments for consumer goods pass through without additional fees, but policies vary by country.
6. Incorrect Address Disclaimer
It is the buyer’s responsibility to ensure that the shipping address entered at checkout is correct.
We begin processing orders very quickly, so if you notice a mistake, please contact us at Suport within 12 hours of placing your order. If the package has already been shipped, we cannot reroute it or issue a refund for shipping errors made by the customer.
7. Lost or Stolen Packages
Once a package leaves our fulfillment center and is scanned by the carrier, ownership transfers to the postal service.
[Nome da Sua Loja] is not responsible for lost or stolen packages confirmed as delivered to the address provided. If your tracking shows delivered but you haven't received it, please contact your local postal carrier to file a claim.
💬 Got Questions?
We are always here to help! If you have any questions or concerns regarding your shipment, feel free to reach out to our support team at Suport or via our Contact Page.
🔄 Return & Refund Policy
Thank you for shopping at Happy Tots Co. We want you and your little one to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Returns Eligibility Window
You have 30 calendar days from the date you receive your item to request a return or exchange.
To be eligible for a return, your item must be unused, unwashed, in the same condition that you received it, and in its original packaging (including tags).
2. Damaged, Defective, or Incorrect Items
Because we want the absolute best for your family, if your item arrives damaged, defective, or if you received the wrong product, we will make it right immediately!
Please inspect your order upon reception and contact us within 48 hours of delivery at [Seu E-mail de Suporte] with clear photos or a short video showing the issue.
Once verified, we will gladly issue a free replacement or a full refund—no need to return defective items to an overseas warehouse.
3. Non-Returnable Items
To maintain high standards of hygiene and safety for babies and children, certain items cannot be returned or refunded unless they arrive defective:
Bath and grooming accessories once opened or used.
Pacifiers, teethers, and feeding utensils that have been unsealed.
Personalized or custom-made items.
Sale items or gift cards.
4. How to Start a Return
Send an email to our support team at Suport with your Order Number and the reason for the return.
If your return is approved, our support team will provide you with the correct return shipping address (depending on the item and warehouse location).
Please note: Customers are responsible for paying for their own shipping costs for returning non-defective items. Shipping costs are non-refundable.
5. Refunds (If Applicable)
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at Suport.
💬 Need Help?
If you have any questions regarding our return and refund process, feel free to reach out to us at Suport. We are always happy to help!